Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please get in touch with us within 7 days of receipt to notify us of your request and return the product to us within 14 days of receipt. We will then provide you with a returns address.
Please make sure to include your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to exchange/ return are your responsibility until they reach us.
When emailing us for an exchange, please include order number and the new size that you require in your email.
To be eligible for an exchange, your item must be unused and in the same condition that you received it, including without stains or damages. It must also be in the original packaging, with all tags attached and intact. Ensure the product is in this condition in order to receive an exchange.
We will email you as soon as we have processed your exchange.
When emailing us for a refund, please include order number and reason for return in your email.
To be eligible for a refund, your item must be unused and in the same condition that you received it, including without stains or damages. It must also be in the original packaging, with all tags attached and intact. Ensure the product is in this condition in order to receive a refund.
We will email you as soon as we have processed your return. Your refund will be issued back to the original method of payment.
Only regular priced items may be exchanged or refunded. Sale item purchases are final and cannot be returned/exchanged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be excluded from your refund.
You should consider using a trackable shipping service, which will provide you with a tracking number and enable you to check that the parcel has been delivered. We don’t guarantee that we will receive your returned item and we are not responsible for damaged or lost packages.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.